Frequently Asked Questions (FAQ)
Welcome to the True Menswear help center. We have compiled a list of the most common questions to help you navigate our store and find the perfect attire. If you cannot find the answer you are looking for here, please feel free to reach out to our support team.
General Questions
What is True Menswear?
True Menswear is a premier online destination dedicated to providing high-quality clothing and accessories for the modern gentleman. We specialize in timeless styles, focusing on classic tailoring, superior fabrics, and exceptional fit. Our goal is to help you look sharp and feel confident in every aspect of your life, from the boardroom to the weekend brunch.
Where can I browse your collection?
You can explore our full range of products directly on our website at truemenswear.com. We offer a user-friendly interface designed to help you filter by size, color, fit, and occasion to find exactly what you need.
Do you have a physical store?
Currently, True Menswear operates exclusively online. This allows us to focus our resources on curating the best possible selection and maintaining high standards of quality control without the overheads of a brick-and-mortar location.
Products & Sizing
What kind of products do you sell?
We offer a comprehensive range of menswear, including:
- Shirts: From formal business attire to casual Oxford shirts.
- Suits & Blazers: Tailored jackets and trousers for professional and formal events.
- Knitwear: High-quality sweaters and cardigans.
- Accessories: Ties, pocket squares, belts, and socks to complete your look.
How do I know which shirt collar fits me?
Choosing the right collar depends on your face shape and the occasion. For example, a cutaway collar is excellent for wider ties and formal looks, while a button-down collar offers a more relaxed, classic American style. We recommend checking our specific product descriptions for collar measurements and style details.
What is the difference between Slim, Moderate, and Classic fit?
- Slim Fit: Designed to sit close to the body with a tapered waist, ideal for athletic builds.
- Moderate Fit: Offers a balance between comfort and style, providing a tailored look without being too tight.
- Classic Fit: A more generous cut that prioritizes comfort and ease of movement.
Are your materials high quality?
Absolutely. At True Menswear, we prioritize quality above all else. We use premium materials such as long-staple cotton, Egyptian cotton, merino wool, and silk. Our fabrics are chosen for their durability, breathability, and softness against the skin.
Orders & Account
How do I place an order?
Placing an order is simple:
- Browse our collection at truemenswear.com.
- Select your desired item and choose the size and quantity.
- Click “Add to Bag.”
- Proceed to the checkout page to finalize your purchase.
Can I modify my order after placing it?
We process orders quickly to ensure you receive your items as soon as possible. If you need to make a change, please contact us immediately. While we cannot guarantee changes once processing has begun, we will do our best to assist you.
Do I need an account to shop?
While you can checkout as a guest, creating an account at truemenswear.com offers several benefits. You can track your order history, save your favorite items to a wish list, and store your sizing preferences for a faster checkout experience in the future.
Care & Maintenance
How should I care for my True Menswear shirts?
To ensure the longevity of your garments, we recommend following the care label instructions inside each item. Generally, our shirts should be washed at low temperatures (30°C/86°F) and hung to dry or tumble dried on a low setting. Ironing while the fabric is slightly damp can help achieve a crisp finish.
Do your clothes require dry cleaning?
While many of our suits and blazers are best dry cleaned to maintain their structure and fabric integrity, most of our shirts and knitwear are designed for easy home care. Always check the specific garment label for the best results.
International & General Info
Does True Menswear ship internationally?
Yes, we are proud to serve customers globally. During the checkout process, you can select your country to view available shipping options and estimated delivery times.
Is my personal information secure?
Security is a top priority for us. Our website uses advanced encryption technology to protect your personal and payment information. You can shop with confidence knowing that your data is safe with truemenswear.com.