Returns Policy
At True Menswear, we want you to be completely satisfied with your purchase. We understand that buying clothing online requires a leap of faith, and finding the perfect fit is essential to looking and feeling your best. Therefore, we have established a comprehensive returns policy designed to make the process as straightforward and stress-free as possible. If an item does not meet your expectations or fit quite right, we are here to help you resolve the issue efficiently.
Our Commitment to Satisfaction
We stand by the quality of our garments. However, we recognize that sizing can vary between brands and styles. Whether you need to exchange a shirt for a different collar size or swap a blazer for a different fit, our goal is to ensure you end up with a wardrobe that works for you. We encourage our customers to try on their items in the comfort of their own homes to ensure the silhouette and fabric meet their personal standards before finalizing the fit.
Condition of Returned Items
To be eligible for a return, items must be in their original, saleable condition. We ask that you handle your new garments with care during the try-on process. Specifically, returned items must be:
- Unworn and unwashed.
- Free from any signs of wear, stains, or damage.
- In the original packaging, including any protective wrapping.
- Accompanied by all original tags and labels attached.
Please note that for hygiene reasons, certain undergarments or accessories may have specific return restrictions if the packaging has been opened or the seal is broken. We appreciate your understanding in maintaining high standards for our inventory.
Initiating a Return
We have streamlined our return process to save you time. To initiate a return, you simply need to log in to your account at truemenswear.com and navigate to your order history. From there, you can select the specific item you wish to return and follow the on-screen instructions. If you checked out as a guest, our customer service team is ready to assist you in locating your order and processing the return request. We aim to approve valid return requests promptly so that we can proceed with the next steps without delay.
Exchanges and Refunds
If you are exchanging an item for a different size or color, we will process the new order as soon as your return is received and inspected. If the item you want is out of stock, we will issue a refund to your original payment method. For standard returns, once we receive your package and verify that the items meet our condition guidelines, we will process your refund. Please allow a reasonable amount of time for the funds to appear in your account, depending on your financial institution’s processing times.
Final Sale and Clearance Items
While we strive to offer flexibility, please be aware that items marked as “Final Sale” or heavily discounted clearance items may not be eligible for return or exchange. These terms will be clearly indicated on the product page at the time of purchase. We recommend reviewing the product details carefully before purchasing these specific items.
International Returns
For our international customers, the process is similar. You may need to complete a customs form indicating that the package is a “returned good” to avoid being charged duties on the return shipment. We advise keeping your proof of postage receipt until your return has been fully processed by our warehouse team.
By shopping at truemenswear.com, you accept the terms of this returns policy. We are dedicated to providing you with the best possible service and ensuring that your experience with True Menswear is nothing short of excellent.